Support, Downloads and Bug Reporting

The latest software releases, publications/papers regarding HTCondor and other High-Throughput Computing research can be found at the official web site for HTCondor at http://htcondor.org/.

Downloads

Recent releases of the HTCondor software are available on our downloads page: https://research.cs.wisc.edu/htcondor/downloads.

The Downloads page also includes information about installing HTCondor from a repository on Linux platforms, which is our recommended approach.

Support

Mailing Lists

Our users support each other on a community unmoderated mailing list (htcondor-users@cs.wisc.edu) targeted at solving problems with HTCondor. HTCondor team members attempt to monitor traffic to htcondor-users, responding as they can. Follow the instructions at http://htcondor.org/mail-lists. If you have a question or potential bug report for HTCondor that can be asked on a public mailing list, this is the first place to go.

In addition, there is a very low-volume e-mail list at htcondor-world@cs.wisc.edu. We use this e-mail list to announce new releases of HTCondor and other major HTCondor-related news items. To subscribe or unsubscribe from the the list, follow the instructions at http://htcondor.org/mail-lists. The HTCondor World e-mail list group is moderated, and only major announcements of wide interest are distributed.

Email Support

You can reach the HTCondor Team directly. The HTCondor Team is comprised of the developers and administrators of HTCondor at the University of Wisconsin-Madison. HTCondor questions, bug reports, comments, pleas for help, and requests for commercial contract consultation or support are all welcome; send e-mail to htcondor-admin@cs.wisc.edu. Please include your name, organization, and email in your message. If you are having trouble with HTCondor, please help us troubleshoot by including as much pertinent information as you can, including snippets of HTCondor log files, and the version of HTCondor you are running.

Finally, we have several options for users who require additional support for HTCondor beyond the free support listed above. All details are available on our website: https://research.cs.wisc.edu/htcondor/htcondor-support/

Reporting Bugs

We recommend you use the mailing lists or email support listed above to report bugs. Please provide as much information as possible: detailed information about the problem, relevant log files, and steps on how to reproduce it. If it’s a new issue that our team was not aware of, we’ll create a new ticket in our system.

Ticketing System

Experienced HTCondor users can also request a user account that will allow them to create tickets directly in our system:

https://htcondor-wiki.cs.wisc.edu/index.cgi/rptview?rn=4

To get an account, send an email to htcondor-admin@cs.wisc.edu explaining why you want it and how you intend to use it. These are typically reserved for known collaborators with direct contact to the HTCondor team.